Terms and Conditions

Terms & Conditions

Terms and Conditions

These Terms and Conditions (this “Agreement”) are a legal agreement between you or an entity that you represent (“you,” “your”) and New Neo, Inc., a Delaware corporation (“Company,” “we,” “our,” “us,” or “Twone”). This Agreement governs your use of the products and services made available to you directly or indirectly by us, including: websites (including our website available at twone.app) (the “Website”), software, hardware, mobile applications, cloud-based software, systems or services, application programming interfaces (APIs), any other technology, and content made available by us, and any other products and services (collectively, the “Services”).

If you are accessing the Services on behalf of an entity (for example, a company, non-profit entity, university, or other business or organization), you represent to us that you have authority to bind that entity to these terms, that entity accepts these terms, and the term “you” or “your” will apply to such entity.

By using any of the Services, you agree to this Agreement and any other agreements or policies referenced within this Agreement, such as the Privacy Policy and other Separate Agreements (as defined in Section 2 below). If you do not agree to this Agreement, then you are not allowed to use the Services.

IMPORTANT NOTICE — ARBITRATION / WAIVERS
SECTION 12 OF THIS AGREEMENT INCLUDES A BINDING ARBITRATION CLAUSE, A WAIVER OF YOUR RIGHT TO FILE A LAWSUIT AND OF YOUR RIGHT TO A TRIAL BY JURY, AND A WAIVER OF YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR LITIGATE ON A CLASS-WIDE BASIS. THESE ARE IMPORTANT RIGHTS THAT YOU CHOOSE TO WAIVE WHEN YOU ENTER INTO THIS AGREEMENT. PLEASE REVIEW SECTION 12 BEFORE YOU CHOOSE TO USE ANY OF THE SERVICES.

1. Scope of this Agreement and Changes

a. Eligibility (18+)

We do not intend to offer any Services to children below the age of 18, or to the extent that the Services or their use violate any applicable law or regulation.

Consequently, by using the Services, you warrant and certify to us that:

your age is at least 18 years;
you are not accessing the Services or using the Services on behalf of anyone whose age is under 18 years; and
you are not prohibited or restricted from accessing or using any aspect of the Services by any applicable law or regulation.

If at any time you are not in full compliance with all foregoing provisions of this Section, you are in material violation of this Agreement and you must immediately cease all use of, and access to the Services.

b. Changes to terms and Services

We reserve the right to change this Agreement and each Separate Agreement (as defined in Section 2 below) at any time, and the changes will be effective when the revised Agreement or respectively Separate Agreement is posted by us, or when we notify you by other means consistent with this Agreement. We may also change or discontinue the Services at any time, in whole or in part.

Your continued use of the Services covered by the modified Agreement or Separate Agreement indicates your agreement to the changes in the respective Agreement or Separate Agreement. Please review this Agreement and each Separate Agreement on a regular basis, and please remain informed about the evolution of our Services and of this Agreement and each Separate Agreement.

2. Other Services and Other Agreements

a. Privacy Policy

Our Privacy Policy (“Privacy Policy”) is available on our website and may be accessed [here.]
[<= Add hyperlink to the Privacy Policy]
By using any of the Services, you agree to our Privacy Policy.

b. Additional policies and agreements

By creating a Twone account, you agree to our Privacy Policy, Cookie Policy, and any agreement entered into by you.

By using any of the Services, you agree to our Privacy Policy, Cookie Policy, and any other Separate Agreement disclosed and agreed to by you.

c. Dedicated Agreements prevail

If you have entered or will enter at any time into a different agreement with us that includes an affirmative written or electronic acceptance by you and us (e.g., a Master Services Agreement, a click-through agreement that you accept as part of accessing Services through a portal made available by us, an agreement that allows you to access an Application Programming Interface (API), an agreement that allows you to download or use a software program or Software Development Kit (SDK), etc.) (each a “Dedicated Agreement”), then the Dedicated Agreement will prevail over this Agreement with respect to the Services to which such Separate Agreement applies and to the extent of any conflict with this Agreement.

Each legal agreement entered into by you and us other than this Agreement, including the Privacy Policy, Cookie Policy, and any Dedicated Agreement, is denoted a “Separate Agreement.”

3. Your License to Use the Services

a. Limited license

The Services are protected by various intellectual property rights, including possibly copyrights, patents and trade secrets. Subject to your full compliance with this Agreement, we grant you a limited, nonexclusive, non-transferable and non-assignable license, without the right to sublicense, during the term of this Agreement, and you accept such license, to use the Services solely in the form provided by us, and in accordance with any documentation or instructions made available by us and applicable to the respective Services, for as long as you continue to have access to such Services under this Agreement.

b. Reservation of rights

Except as expressly provided in Section 3(a) above, we do not grant you any other license or right, whether by implication, estoppel or otherwise, and we reserve all other rights.

c. Revocation of license for prohibited conduct

This license and any authorization to access the Service are revoked in the event that you do any of the following:

Develop, support or use software, devices, scripts, robots, or any other means or processes (including crawlers, organized teams of humans, browser plugins and add-ons, or any other technology) to scrape the Services or otherwise copy profiles and other data from the Services, except to the extent that such prohibition is not permitted under applicable laws.
Override any security feature or bypass or circumvent any access controls or use limits of the Service (such as caps on keyword searches, API access limitations, or limits on profile views).
Copy, use, disclose or distribute the Services in whole or in part, or any information obtained from the Services, whether directly or through third parties (such as search engines), without our consent.
Introduce into the Services or otherwise expose the Services to any software viruses, worms, or any other malicious or harmful code.
Reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for the Services or any related technology that is not open source.
Rent, lease, loan, trade, sell, resell, sublicense, copy, replicate, or otherwise monetize any aspect of the Services or any data made available through the Services (other than Your Data) without our consent.
Deep-link to our Services for any purpose other than to promote your profile on our Services, without our consent.
Use bots or other automated methods to access the Services, add or download contacts, send or redirect messages.
Monitor or evaluate the availability, performance or functionality of the Services for any competitive purpose, or perform or assist any other party to perform any benchmarking on the Services.
Engage in “framing,” “mirroring,” or otherwise simulating the appearance or function of the Services.
Overlay or otherwise modify the Services or their appearance (such as by inserting elements into the Services or removing, covering, or obscuring an advertisement included on the Services).
Interfere with the operation of, or place an unreasonable load on, the Services (e.g., spam, denial of service attack, viruses, gaming algorithms).
Violate any Separate Agreements in which you may enter in connection with the Services.
Provide access to the Services to any other party, or otherwise enable any other party to access any aspect of the Services.
Make the Services available on any file-sharing or application hosting service.
Upload or otherwise process through the Services any information, software or content which is not legally yours and without permission from the owner of the respective intellectual property rights.
Offer or otherwise facilitate through the Services any investment opportunities, solicitations, chain letters, pyramid schemes, other unsolicited commercial communication or engage in spamming or flooding.

4. Content

The Services may include a community forum or other social features to exchange content and information with other users of the Services and the public. We do not support and are not responsible for the content in these community forums.

Please use respect when you interact with other users. Do not reveal information that you do not want to make public, such as name, home addresses, telephone numbers, email address, credit/debit card or other banking details). Other users may post hypertext links to content of third parties for which we are not responsible.

We may monitor Your Data. We may, but have no obligation to, monitor content on the Services. We may disclose any information, including Your Data, as reasonably helpful or necessary to satisfy our legal obligations, respond to or otherwise address any requests from courts and other governmental or legal authorities, protect us or our customers, or operate the Services. We, in our sole discretion, may refuse to publicly post, remove, or refuse to remove, any of Your Data or other content, in whole or in part, alleged to be unacceptable, undesirable, inappropriate, or in violation of this Agreement. You are responsible and liable for your content and will indemnify, defend, release, and hold us harmless from any claims made in connection with your content.

By uploading your content on Twone, you represent and warrant to us that you have all necessary rights and licenses to do so, and automatically grant us a non-exclusive, royalty-free, perpetual, worldwide license to use your content in any way, whether in whole or in part and in any format or medium currently known or developed in the future.

If you see content on the Service that violates this Agreement, please report it within the Service or contact us at support@twone.app.

Prohibited/restricted content

There are certain content we do not allow on Twone, and impose restrictions on content which:

Disclose information that you do not have the consent to disclose (such as confidential information of others (including of your employer if you are an individual));
Violate the intellectual property rights of others, including copyrights, patents, trademarks, trade secrets, or other proprietary rights. For example, you must not copy or distribute (except through the available Services sharing functionality) the posts or other content of others without their permission;
Violate our intellectual property rights or any of our other rights, including, without limitation, (i) copying or distributing our technology, software, data, documentation, learning videos or other materials, except to the extent that we expressly authorize you to do so in writing, or (ii) using our trademarks, logos or brands in any business name, email, or URL, except to the extent that we expressly authorize you to do so in writing;
Upload to the Services or otherwise process through the Services any illegal, fraudulent, defamatory, obscene, pornographic, profane, threatening, abusive, hateful, harassing, offensive, inappropriate or objectionable information or communications of any kind, including without limitation conduct that would encourage “flaming” others, or criminal or civil liability under any local, state, federal or foreign law;
Encourages illegal activity including, without limitation, violence, terrorism, or inciting racial hatred; and
Is harmful to minors.

5. Your Data

a. Definition

As part of using the Services, you may have the opportunity to use the Services to transmit, store or otherwise process content or data that you or parties affiliated with you provide (“Your Data”). Your Data also includes any content or data that you and/or any other party affiliated with you upload to, store within, transmit through, process through, or otherwise make available to us.

b. Responsibility

You are responsible for Your Data and for your activities in connection with Your Data, including in connection with uploading, posting, storing, transmitting, processing, downloading, retrieving, or otherwise processing Your Data through or in connection with the Services.

c. Excluded Regulations

Except to the extent that we expressly notify you in writing that our Services are compliant with specific laws, regulations or standards, and except with respect to laws and regulations with which our Services must inherently comply in the form made available to you under this Agreement, the Services are not designed, rated, validated, audited, approved or otherwise intended to comply with any other law, regulation or standard (“Excluded Regulations”). For example, unless we notify you otherwise in writing, the aspects of our Services that you access are not compliant with the Payment Card Industry Data Security Standard (PCI DSS), Health Insurance Portability and Accountability Act (HIPAA), or various International Organization for Standardization (ISO) standards).

You will not use the Services to upload, post, store, transmit, process, download, retrieve, transmit or otherwise process any of Your Data that requires compliance with, or is otherwise subject to any such Excluded Regulation. You must ensure that Your Data is not subject to, and does not require the Services to be compliant with any Excluded Regulations. To the extent that you and us have entered into a Separate Agreement under which we assume any obligations with respect to any Excluded Regulations, such Separate Agreement will govern those obligations.

d. Ownership and licenses

You will retain ownership of Your Data, or to the extent that you do not own specific portions of Your Data, you will retain your rights to such portions of Your Data. Notwithstanding the foregoing, you grant to us a license:

during the term of this Agreement, to provide to you the Services;
during and after the term of this Agreement, to use Your Data in accordance with the Privacy Policy and to otherwise operate, improve, expand and otherwise modify our Services (e.g., to create directories or databases, facilitate business transactions between you and other customers of ours, organize content, make available information about you to other customers of ours in ways consistent with how we make available information about other customers of ours to you, etc.); and
during and after the term of this Agreement, to anonymize Your Data in accordance with applicable laws and regulations and to use Your Data in anonymized form (e.g., after we delete your personally identifiable information (PII), we may retain and continue to use Your Data in anonymized form) to improve, expand and otherwise modify our Services.

The license that you are granting us in the foregoing clauses of this Section is nonexclusive, worldwide, perpetual and irrevocable.

You warrant to us that by processing Your Data through the Services or otherwise making available to us Your Data in connection with the Services, you have the right, and you have obtained the right from any third parties that may have rights to any of Your Data, to grant to us the license granted in the foregoing clauses of this Section.

Notwithstanding the foregoing, please be assured that we will comply with any laws and regulations applicable while exercising the license granted to us in the foregoing clauses of this Section, including obligations under applicable privacy laws to safeguard your PII, limit use of your PII to the scope of the rights that you grant to us, and delete PII upon your request (in which case we may retain and continue to use Your Data in anonymized format as specified above). Further information about how we use Your Data is available in the Privacy Policy.

e. Combining data; countries; research summaries

You agree that we may use and maintain Your Data and anonymized versions of Your Data according to the Privacy Policy, as part of the Services. You give us permission to combine Your Data, anonymized versions of Your Data, and other data that we collect about you with data of other users of the Services and/or other services that we operate.

We may access or store Your Data and anonymized versions of Your Data in multiple countries, including countries outside of your own country to the extent permitted by applicable law. You give us permission to share or publish summary results relating to research data that may involve you and to distribute or license such data to third parties.

f. Pass-through / shared login risk

Your access to the Services may be granted through a pass-through or shared login process, under which you use your login credentials for a platform operated by another party and we grant you access to the Services through those credentials (e.g., Google, Facebook, etc., through OAuth or similar). Since in this situation the login credentials are processed by a third party and data is transmitted between a third party and our Services, you understand that your login credentials may be compromised, stolen, misappropriated or otherwise corrupted, either on the third party’s platform, in transit, or within the Services.

You consequently assume all responsibility and risk in connection with such pass-through login processes and the use of your login credentials from other platforms, including the risks that:

access to the Services using credentials from another platform may not work or may not be reliable; and/or
your login credentials from the other platform may be compromised, stolen or lost, and therefore your account for the Services, and/or your account for the services on the other platform, may be compromised or misappropriated and your data (both on the Services and on the other platform) may be corrupted, lost or stolen.

6. Limitations

a. You will:

Provide accurate and complete information to us in connection with the Services, and you will keep it updated.
Use your real name and contact information in your communications with us, in your profile, and in communications through the Services (nickname allowed only if real name remains clearly accessible to us and relevant users). If you are an entity, you will ensure that your employees and other users authorized by us to access the Services on your behalf also use their real names and contact information.
Use the Services in a professional manner.
Comply with all laws and regulations applicable to you and Your Data in connection with this Agreement and with the Services.
Archive Your Data frequently (unless we assume responsibility under a Separate Agreement).
Obtain all rights and consents from third parties as needed for Your Data and the licenses you grant us.
Evaluate, confirm and validate data you obtain via the Services (including information from other users, reviews, etc.).
Accept and apply updates/upgrades as specified by us when required for compatibility, security, or functionality.
Communicate professionally and without illegal, fraudulent, defamatory, obscene, pornographic, profane, threatening, abusive, hateful, harassing, offensive, or otherwise inappropriate or objectionable conduct.

b. Additionally, you will not:

Create a false identity, misrepresent your identity, create a profile for anyone other than you, or use or attempt to use another account.
Imply or state that you are affiliated with or endorsed by us without our express consent.
Impersonate someone else or falsely represent your identity or qualifications, or violate any other party’s privacy or other rights.
Process any content (including Your Data) through the Services in ways that are illegal or not expressly approved by us.
Process content to: (i) negatively impact performance, (ii) consume disproportionate resources (e.g., crypto mining without approval), or (iii) make disproportionate API calls.
Hack any aspect of the Services or access anything you are not authorized to access.
Use the Services to hack or access other systems or services without authorization.
Post third-party links unless reasonably relevant and posted in good faith; we may edit/remove/redirect links.
(Reserved / numbering as provided.)

7. Access through Mobile Devices

a. Mobile requirements

Use of the Services may be available through a compatible mobile device and may require cellular network coverage. You agree that you are solely responsible for these requirements, including any applicable changes, updates and fees as well as the terms of your agreement with your mobile device and telecommunications provider.

b. No warranties for telecom / compatibility

We make no warranties or representations of any kind, express, statutory or implied as to:

the availability of telecommunication services and access to the Services at any time or from any location;
any loss, damage, or other security intrusion of telecommunication services;
compatibility between our Services and your mobile device; and/or
any disclosure of information to third parties or failure to transmit any data, communications or settings connected with the Services.

8. Additional Terms

a. Feedback

You give us the right to freely use any feedback that you provide about the Services and the content processed through the Services. You grant us a nonexclusive, worldwide, transferable and assignable, sublicensable, irrevocable and perpetual, fully paid-up, royalty free license to use in any way the feedback you provide to us.

b. No professional advice

We do not give professional advice. Unless specifically included with the Services, we are not in the business of providing legal, financial, accounting, tax, health care, real estate or other professional services or advice. Consult a competent professional when needed.

c. Third-party services; transactions

We may tell you about other services or products provided by us or our affiliates, or offer services/products/promotions by third parties. Additional terms and fees may apply. You assume the risk for transactions with third parties; questions and refunds must be directed to the third party unless we agree otherwise in writing.

d. Communications

We may send you communications about the Services or other services or products via email or by posting them on our websites.

e. Marketing opt-in/opt-out

If you opt in to marketing communications, you acknowledge we may continue until you opt out or revoke consent using provided methods or by contacting support@twone.app.

f. Password security

You are responsible for securely managing your password(s). Notify us promptly if you suspect unauthorized access.

g. Telephone number; MFA

If you provide a telephone number, we may use it for multi-factor authentication (MFA) and send security codes. We may also send limited messages for critical notices or fulfilling your requests.

h. Export controls

You acknowledge the Services are subject to U.S. export control laws and applicable local laws compatible with U.S. laws, and you agree to comply.

i. Trademarks

We hold various trademarks. You are not permitted to use any of our trademarks without our express written approval.

9. Reviews

The Services may allow you to post reviews of aspects of the Services, content, and/or dedicated applications (“Apps”), and comments on reviews.

Reviews/comments may be posted under your name as submitted to us. If you do not want your name to appear, do not post.
Reviews/comments must be in good faith and after reasonable evaluation. You agree that:You will not post multiple reviews/comments to falsely influence popularity or perception.If you review/comment on an App you own/operate, you must disclose affiliation.If you review/comment on a competitor’s App, you must disclose affiliation and not act in bad faith.

We reserve the right to remove or edit any review or comment at any time.

Unrelated content is prohibited without our express written permission, including business/stock/employee commentary unrelated to the Services.

Reviews/comments may not contain content that:

is inconsistent with permitted uses under this Agreement;
is harmful, threatening, abusive, insulting, harassing, defamatory, libelous, profane, sexually explicit, obscene, or otherwise offensive;
is false, fraudulent or misleading;
violates law or third-party rights, or encourages unlawful activity;
constitutes advertising or commercial solicitation; and/or
impersonates any person or entity, including our employees.

10. Liability and Disclaimers

a. Indemnity

You will indemnify and hold us and Our Affiliated Entities harmless from any and all claims, liability and expenses, including reasonable attorneys' fees and costs, arising out of your use of the Services or breach of this Agreement (“Claims”). We may assume the exclusive defense and control of any Claims at our expense; you agree to cooperate as requested.

“Our Affiliated Entities” means: (i) our direct and indirect business affiliates, customers, licensees, users, vendors, investors and shareholders (whether now existing, prospective or future), predecessors, agents, attorneys, advisors, insurers, directors, employees, officers, and similar parties, and (ii) their successors or assigns.

b. Risk and warranty disclaimer

YOUR USE OF THE SERVICES, SOFTWARE, AND CONTENT IS ENTIRELY AT YOUR OWN RISK. EXCEPT AS DESCRIBED IN THIS AGREEMENT, THE SERVICES ARE PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, WE AND OUR AFFILIATED ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY THAT THE SERVICES ARE FIT FOR A PARTICULAR PURPOSE, TITLE, MERCHANTABILITY, DATA LOSS, NON-INTERFERENCE WITH OR NON-INFRINGEMENT OF ANY INTELLECTUAL PROPERTY RIGHTS, OR THE ACCURACY, RELIABILITY, QUALITY OR CONTENT IN OR LINKED TO THE SERVICES. WE AND OUR AFFILIATED ENTITIES DO NOT WARRANT THAT THE SERVICES AND DATA PROCESSED THROUGH THE SERVICES ARE SECURE, ACCURATE, FREE FROM BUGS, VIRUSES, INTERRUPTION, ERRORS, THEFT OR DESTRUCTION.

If any exclusions are void under applicable law, non-excludable warranties are limited to the shortest period permitted.

c. Content and conduct

We assume no responsibility for content posted/sent/received through the Service by you or others, or for conduct on or off the Service. Downloaded materials are accessed at your own discretion and risk.

d. Compliance disclaimer

We disclaim any representations or warranties that your use of the Services will satisfy or ensure compliance with any legal obligations.

e. Limitation of liability

To the maximum extent permitted by law, our total and cumulative liability (and that of our Affiliated Entities) over the life of this Agreement for all claims and liabilities relating to this Agreement and the Services is limited at each point in time to the net amount we received from you for the Services during the twelve (12) months prior to such point in time.

Except where prohibited, we and our Affiliated Entities are not liable for:
(A) indirect, special, incidental, intangible, punitive or consequential damages; and
(B) damages relating to telecommunications failures, internet/electronic communications failures, data corruption, security issues, loss/theft of data, unauthorized access/use/alteration, viruses/spyware, loss of business/revenue/profits/investment.

These limitations apply even if advised of the possibility. This Agreement sets forth our entire liability and your exclusive remedy.

11. Termination and Suspension

a. Our rights

We may, in our sole discretion and without notice, restrict, deny, terminate this Agreement or suspend the Services and/or any of your accounts, effective immediately, in whole or in part, for suspicion of fraud, security, illegal activity or unauthorized access, to protect integrity, to comply with policies/law, if you fail to comply with this Agreement, if you no longer agree to receive electronic communications, if you notify us of your decision to terminate, or if you request account closure or deletion of Your Data.

b. Your rights

You may terminate your account at any time, for any reason, by following instructions in “Settings” in the Service.

c. Effect of termination

Upon termination or suspension, you must immediately stop using the Services and any outstanding payments become due immediately. Termination does not affect our rights to payments due. We may terminate free/trial accounts at any time.

Sections 1(a), 2, 3(b), 5, 6, 7(b), 8, 9, 10, 11(b), 12, 13 and 14 survive termination.

d. Data handling

Your information will be maintained and deleted in accordance with our Privacy Policy.

12. Disputes and Applicable Law

a. Governing law

NEW YORK STATE LAW GOVERNS THIS AGREEMENT WITHOUT REGARD TO ITS CONFLICTS OF LAWS PROVISIONS.

b. Binding arbitration; class action waiver

ANY DISPUTE OR CLAIM RELATING IN ANY WAY TO THE SERVICES OR THIS AGREEMENT WILL BE RESOLVED BY BINDING ARBITRATION, RATHER THAN IN COURT. The Federal Arbitration Act governs interpretation/enforcement of this provision, and the arbitrator shall apply New York law to all other matters.

Any party may seek injunctions or equitable relief from a court of competent jurisdiction.

WE AND YOU AGREE THAT DISPUTES MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY ONLY (NOT AS A CLASS/REPRESENTATIVE). BY AGREEING TO ARBITRATION, YOU WAIVE THE RIGHT TO FILE A LAWSUIT AND THE RIGHT TO A TRIAL BY JURY, AND WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR LITIGATE ON A CLASS-WIDE BASIS.

c. How to start arbitration

To begin arbitration, send a letter requesting arbitration and describing your claim to us at the main address posted at the bottom of this Agreement.

Arbitration will be conducted by the American Arbitration Association (AAA) before a single AAA arbitrator under the AAA rules available at www.adr.org.
[The arbitration will take place in New York, NY. / You may choose telephone, written submissions, or in-person arbitration where you live or another agreed location.]

Fees and costs follow AAA rules; if you cannot pay, we will pay filing/administration/arbitrator fees (but not your legal fees). The arbitrator’s decision is final; judgment may be entered in a court with jurisdiction.

d. Survival

This Section 12 survives any expiration, termination or rescission of this Agreement.

e. Material inducement

You acknowledge we would not provide Services on these terms without your agreement to the law/arbitration/class action waiver in this Section 12.

13. Copyright Complaints and Removal Policy

We respect the intellectual property of others and will respond to notices of alleged copyright infringement that comply with the law. We reserve the right to delete or disable Your Data, in whole or in part, if alleged to violate copyright laws or this Agreement, and to terminate access in such cases.

If you believe there has been a violation of your intellectual property rights, submit a Notice regarding alleged infringement (“DMCA Takedown Notice”). The Notice must include:

A physical or electronic signature of the owner or authorized agent;
Identification of the copyrighted work (or representative list if multiple works);
Identification of the infringing work and sufficient info to locate it;
Contact information (address, phone, email);
A statement of good faith belief the use is unauthorized; and
A statement the info is accurate and, under penalty of perjury, the sender is authorized.

Send the Takedown Notice to support@twone.app.
Or mail to: Twone, 9461 Charleville Blvd., #400, Beverly Hills, CA 90212.

14. Other Terms

This Agreement and the Separate Agreements are the entire agreement between you and us regarding the Services, replacing prior understandings, except where a Separate Agreement expressly supersedes this Agreement.
If any part of this Agreement is invalid, that section is removed without affecting the remainder.
The United Nations Convention on Contracts for the International Sale of Goods does not apply.
You cannot assign this Agreement without our written approval, except in an acquisition of substantially all stock/assets/business (with notice within 30 days). We may assign this Agreement at any time without notice.
Failure to enforce any provision is not a waiver.
No agency, partnership, joint venture, fiduciary or employment relationship is created; you cannot bind Twone.

15. How to Contact Us

Online: support@twone.app
By post:
9461 Charleville Blvd. #400
Beverly Hills, CA 90212